Frequently Asked Questions

For orders within Germany, we offer a flat rate shipping cost of €5 per order (up to 4 kg), excluding VAT.

Delivery typically takes 3-5 days after order confirmation.

For orders within the EU region, we use Standard DHL shipping with a delivery time of 4-7 days. The shipping cost is €16 per order, excluding VAT.

Yes, we do ship outside the EU region. For countries like Switzerland (CH), United Kingdom (UK), and other non-EU countries, 0% VAT will be applied.

Please contact us for detailed shipping information and costs:

Email: Surgicmedicals@gmail.com
Phone: +33766667387

We offer the following payment options:

• Payment by Invoice - Invoice amount must be paid within 14 days
• Payment by PayPal - Fast and secure payment option

In Germany, delivery is typically completed within 3-5 days after order confirmation (with advance payment or after receipt of payment).

Important Note: No delivery notifications are made on Sundays and public holidays.

We offer comprehensive warranty coverage:

• 3-year warranty on all material errors
• All products shipped with Lot numbers for traceability
• Money-back guarantee on certified high-quality goods

We provide specialist advice through multiple channels:

• Telephone support - Talk to our specialists
• Email support - Send us your inquiries
• No minimum order - Order what you need

For contact details, please reach out to us:

Email: Surgicmedicals@gmail.com
Phone: +33766667387

Yes! We offer special discounts for:

• Dealers
• Customers (e.g., clinic establishments)

Please contact us for personalized pricing and bulk order information.

We offer several advantages:

• Certified high-quality goods with money-back guarantee
• 3-year warranty on all material errors
• Expert telephone and email support
• No minimum order requirements
• Very reasonable prices - buying directly from the manufacturer
• Reliable delivery on your requested date
• Special discounts available for dealers and institutions

Warehouse & Office Location: Wolfsburg, Germany

We maintain a complete range of oral surgical instruments in our warehouse, always available for prompt dispatch.

Delivery Coverage:

• Germany
• Spain
• All European Countries
• International (contact for details)

We provide rapid and reliable dispatch service:

• Direct delivery to your location without middlemen
• Complete inventory always available in our Wolfsburg warehouse
• Efficient packaging and shipping processes
• Specialist dealer partnerships in some countries for optimized delivery

Yes! We offer delivery on your requested date. Please specify your preferred delivery date when placing your order, and we'll do our best to accommodate your needs.